1. I signed up for "Freedomlink," an AT&T wireless internet available at Barnes & Noble, etc. That was before I knew I'd sign up for SBC wireless at home, which, of course, has merged with AT&T. This Freedomlink stuff is $20 a month, but for home WiFi subscribers it's $1.99. Additionally, there's a one-year contract. So, I phone to try to get those folks to let me have the 1.99 fee instead of the $19.99, and they say that they can't do it; that I have to use the website. Yet on their site I see no links to get where I want.
2. Remember that stupid fucking aircard I bought from Cingular (who, incidentally belongs to the same "family" as AT&T and SBC)? The one I bought in APRIL? The one I returned IN APRIL because it didn't fit my notebook? I still haven't received my refund ($265), despite making no fewer than five phone calls regarding the matter. I have my web order number, but I lost my confirmation slip from the post office, although I remember that the parcel was received by them on April 13. Because I no longer have the confirmation number, they refuse to fund my money. Why? Because those aircards don't have any products numbers on them. Additionally, it's obvious that there's no receivables logs, i.e., "Parcel received from Newpeep in Big City on April 13." Fucking assholes. Just because I don't have my fucking confirmation number, I'm being crucified, and this is pissing me off to no end. Why why why why why.
I know I'm incoherant. I just love how they make it all my fault. We can't give you your money back and it's all your fault. Fuck them, fuck fuck fuck fuck fuck them!!!
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Update: The folks at Cingular "Customer Care" have agreed to credit my Cingular account (not give me a refund), but only for half the amount that is due me. Reason: they have no way to confirm that this item was ever received in their returns department. Ain't that the shit.
posted by Newpeep, N.D. (neurotic depressive) @ 4:23 PM
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